An AI CSR team for home services, built to your own playbook
From the first “how much?” through the site visit, the compare weeks and the build-stage check-ins, one team runs the whole chain. Structure, pricing, and contracts go back to your people.
Home-services deals leak at five points
No step collapses; each one leaks. From first enquiry to first day on site, customers slip away in five places.
01STEP 01 · Enquiry
Price comes first, always
Scope, size, materials — no one-line answer. Reply slowly and they are calling the next firm.
02STEP 02 · Measure booking
No visit, no accurate quote
A quote is only real after a measurement. Ask while they are warm, or start over.
03STEP 03 · Quote & compare
Three firms at once
Quiet for weeks after the proposal. Follow-up stops by the third try; the long tail dies there.
04STEP 04 · On site & extras
The build starts and nobody answers
Designers and site managers are on site all day. Check-ins come last.
05STEP 05 · Handover
Handover, then silence
Repeat work rides on rapport. The person leaves, the relationship goes.
The four stages, in home services
Stages don’t change; your house rules do — who takes the first enquiry, how visits get booked, when a quote is real, what only a human may say.
- 01
Codify
Your quoting rules, booking language and add-on explanations become an SOP — company property, not one designer’s memory.
- 02
Scale
Site-visit booking, build check-ins and materials Q&A are separate roles; a lead agent routes between them along your process.
- 03
Compound
Rules and promises are reviewed before launch. After launch, problem conversations feed back — one fix reaches everyone.
- 04
Handoff
You draw the line on structure, discounts and signing. Cross it and that customer goes back to a human, unnoticed.
Custom does not mean built from scratch. The engine is shared; the business logic is yours — your rules, roles, standards and boundaries.
The customer never notices, because takeover is a rule
One configuration runs the chain from first enquiry to booked visit. Cross the line and that one customer goes back to a human.
No measure, no quote
No measurement, no quoting stage. Each stage carries its own goal, language and exit conditions, set to your process.
Only this customer
The takeover switch sits on each customer, not on the whole account. Only that conversation moves to a human, unnoticed.
Replay every turn
Reasoning and tool calls are recorded turn by turn, so a conversation can be replayed later.
Reviewed before launch
Deterministic assertions plus model scoring, both passed before launch; a case with no pass condition never gets through.
What we don’t hand to AI
Boundaries aren’t promises. They are rules the system can judge: sensitive-topic limits, what tools may not be called, what forces a takeover.
Structure
- Structure：Load-bearing questions go to the design lead. The agent only gathers layout and brief.
- Pricing：No firm price before a measurement, and no discount from an agent. Pricing rules are fixed.
- Contracts：Signing, change orders and add-on approvals stay with people. The agent never signs.
Complaints and delays
- Complaints and delays：Either one goes straight to a human, with the conversation kept replayable.
- Your conversation data：We call general-purpose LLM APIs and don’t train models on your conversations.
Four questions we hear most
Our branches quote differently by city — can it keep them apart?
Yes. TOPPP binds each knowledge base to a specific AI sales worker, so every city and product line runs its own workers and quoting rules. A change is saved as a new version, reviewed, then applied — conversations already running switch to it straight away.
Buyers take weeks to decide. Will follow-up annoy them?
How long, how often and when to stop are configured as stages in your SOP. TOPPP keeps the full context, so the next message picks up where the last one ended instead of asking everything again.
Leads arrive by website chat and several messaging accounts. Can one team take them all?
Yes. TOPPP runs one configuration across the one-to-one channels your customers already use to reach you — your website chat, your WeCom and social accounts. When the same customer switches channel, the context follows.
We already run a CRM. Can the leads it captures land there?
Yes. TOPPP can connect to the CRM you already use; the supported scope and boundary are something we walk through against your setup in the demo.
Bring your quoting rules — watch them become a team
A demo takes about 30 minutes and covers only your business:
- 01Turn your first-enquiry and site-visit language into an SOP that can run
- 02Walk the follow-up chain around the measurement, including a takeover
- 03Run both ledgers on your lead volume: first-response, measure-booking and follow-up reply rates
Or reach us directly business@toppp.ai