Toppp answers every lead the moment it arrives — nights, weekends, any channel — and runs the playbook you have already proven. When it gets complex, a person takes over backstage.
Lead heat decays by the minute. A rota covers part of the week; leads arrive all week.
22:47 Trigger — it lands after hours. Result — by the next-morning reply, the buyer may have asked three others.
queue Trigger — it arrives in working hours while everyone is busy. Result — it still waits in line.
Sat Trigger — two weekend days with no seat covered. Result — Monday works them by filing order, not by which ones matter.
A five-day, eight-hour rota covers 40 of the week’s 168 hours. Leads do not check the rota.
Everything on the market replies in seconds now. The question is what that reply is worth — whether it read the intent, whether it moved the deal, whether it knew where to stop.
A fast non-answer is still a non-answer.
Five steps, every one yours to define.
Action — the agent owning web chat or the buyer’s message thread picks it up. Result — nothing waits for a free person.
Action — identify the returning customer with context attached. Result — the conversation carries on.
Action — enter the stage you defined. Result — its goal, approved wording and entry condition all apply.
Action — check wording and tools against your rules. Result — out-of-bounds work does not go through.
Action — book, qualify, or route the customer to a person backstage. Result — the takeover shows no change outside.
By morning you have the transcript, the intent read, and a full trace of every step — including the ones that went wrong.
The first three blocks say how it answers. This one says why you can trust it — the limits sit in the product, not in a promise.
A knowledge base binds to one worker, not a company-wide pool, so it answers what that role should answer.
Each stage has its own entry condition; unmet, nothing moves to the next step.
Its reasoning and its tool calls are recorded turn by turn, so you can replay exactly where it went off.
Nothing is edited in place; it becomes a new version, passes review, and takes effect only when explicitly applied.
None of this depends on a good day. These are the limits it works under on every single reply.
Most deals are not won on the first reply. They are won on the fifth.
Follows up for as many days and rounds as your SOP says, not writing the lead off after the second touch.
Context is kept, so nobody is asked the same question twice, and last week’s signal still counts.
Holidays, leave and staff changes stop leaving customers waiting; the relationship stays.
A buyer does not pick a channel to suit your rota.
Messaging-channel availability is confirmed against your current setup during the demo.
Answering fast is only safe when the limits are explicit. You draw them; the system holds them.
We do not publish a response-time figure. The honest one depends on your channels and your setup — so we would rather run it on your own leads during the demo than print a number here.
Speed to lead is how long a buyer waits between raising their hand and hearing back from you. It matters because attention is at its peak in that first window and decays from there — and because a buyer who is comparing options usually talks to whoever replies first. TOPPP treats that window as a sales moment rather than an acknowledgement: the first reply runs the same playbook your best closer would.
No. A chatbot answers the question in front of it and stops there. TOPPP runs the sale: it reads intent, works through the objection handling you defined, decides the next move, follows up across days, and routes the customer to a person when the case is complex. Same speed, different job.
TOPPP has three lines of defence. Before launch, the review workbench checks the agent against your own criteria — no pass, no deployment. After launch, problem conversations feed an improvement loop, so the same mistake is not repeated. And a human can take over any single customer at any moment.
Thirty minutes. Bring enquiries that came in while you were closed; we show what the first reply would have been.
Or reach us directly business@toppp.ai
